Frequently asked questions
What is the return policy?
As of now, returns are not accepted. In some cases, an exchange will be offered.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
We try to have books out within 2-3 days, but processing and packaging may take longer depending on the product.
Do you offer Wholesale discounts?
Yes! There are volume discounts for stores, libraries, book boxes, etc, if you own one of these businesses and would like to purchase a bulk order of books, email info@enchantedimaginaerium.com or fill out the contact form!
How much does shipping cost?
Shipping is from $5.95-10.99
Orders over $75 receive free standard shipping and orders over $85 receive free priority shipping!
What is "Direct"?
Direct orders from the printer make it possible for international buyers to order books from Enchanted Imaginaerium without the high shipping fee! Just select “Paperback {Direct}”
As of now the selection is limited, but more books will roll out as time goes on!
I would like to promote a product!
If you're interested in promoting a product whether it be a book, art print, apparel, book box etc from the Enchanted Imaginaerium, please reach out at info@enchantedimaginaerium.com with your socials and why you're interested.
I'm an Artist and would like to work on project with EIP!
EIP is always looking for artists to work with! If you draw characters, maps, title pages, chapter headers etc, please reach out at info@enchantedimaginaerium.com.
EIP is always looking for artists to work with! If you draw characters, maps, title pages, chapter headers etc, please reach out at info@enchantedimaginaerium.com.
Are you taking submissions?
EIP is not taking submissions at this time...